Refund policy

Returns
Every Amore candle is made to order. If you change your mind, you can return an item that is unopened and unlit, in its original packaging, within 7 days of delivery.

Once a candle has been unsealed or burned, it cannot be returned unless it is faulty. Scent is personal, and we cannot pass a lit candle on to someone else.

To start a return, write to service@amorecandles.com with your order number. Items sent back to us without first requesting a return will not be accepted.

Damaged or faulty items
If your order arrives cracked or broken, photograph the box and the item within 48 hours of delivery and email the photos to service@amorecandles.com. We will send a replacement without asking you to ship broken glass back. If the wick will not stay lit, the vessel cracks, or the wax pulls badly away from the glass, send us a photo and we will replace or refund it.

Non-returnable items
Bulk, corporate and custom orders are made specifically for you and cannot be returned once made, unless damaged in transit or faulty. Gift cards cannot be returned.

Cancellations
You can cancel any time before dispatch for a full refund. Because candles are made to order, a cancellation after pouring has started may not be possible. Write to us quickly and we will tell you where your order stands.

Refunds
We will let you know once we have received and inspected your return. Once approved, refunds reach your original payment method within 5 to 7 working days.

For any question, write to service@amorecandles.com. We reply within 1 to 2 working days.