Shipping policy

Shipping & Delivery Policy

1. Processing & Handling

  • Made to Order / Handcrafted: Each item is hand-poured and inspected with care. Orders typically take 1 to 3 business days to process and package before shipment.

  • Order Confirmation: Once placed, you will receive an immediate confirmation email. You’ll receive a second notification with tracking information as soon as your package ships.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: Estimated delivery within 3 to 7 business days after dispatch. Shipping fees are calculated at checkout based on location and weight.

  • Free Shipping: Orders over $XX qualify for free standard ground shipping.

3. Heat & Seasonal Transit (Candle Care)

  • Temperature Sensitivity: Wax can be sensitive to extreme summer heat or extended exposure to direct sunlight inside delivery trucks.

  • Timely Unboxing: We recommend tracking your shipment closely and bringing package indoors promptly upon delivery to ensure items arrive in optimal condition.

4. Order Tracking

  • Every order includes a full tracking link. Please allow up to 24 hours after receiving your shipping confirmation email for carrier status to update.

5. Address Accuracy & Modifications

  • Check Your Details: Please ensure your shipping address is accurate during checkout. We cannot redirect shipments once they have left our workshop.

  • Returned Packages: If an order is returned due to an incorrect address entered at checkout, additional shipping costs may apply to re-send the package.

6. Damaged, Lost, or Delayed Packages

  • Damaged Goods: If an item arrives broken or damaged during transit, take clear photos of the item and packaging right away and contact us within 48 hours of delivery so we can arrange a replacement.

  • Carrier Delays: Carrier delays due to weather, high holiday volume, or transit disruptions are beyond our direct control, but we are always here to help track down delayed packages.